1. Sales Notification
You will receive an email confirmation as soon as you place an order giving you all relevant information including a sales receipt and delivery information.
2. Delivery timescales
The delivery time scale is Free Shipping For Ireland & Northern Ireland 2-5 Working Days. The delivery estimate for European countries is 3-10 days and destinations outside Europe are a non-guaranteed 3 – 15 working days. Due to the nature of the watches and jewellery which we sell, we operate a strict fraud screening process (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this.
Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
3. International deliveries
4. Postage method
All orders when processed go with Global Shipping Program and are Recorded Tracked Delivery and have to be signed for. Everyone will Receive a tracking number for their order when shipped. This means your item will be delivered 3 to 15 working days from purchase depending on where you are.
If your country is exempt from VAT (e.g. outside the EU) this will be removed from your order total in the checkout. Shipping Prices will also be calculated and is usually €15.99 International.
If you are not in to receive the delivery at the time the delivery is attempted, the Postal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded. If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redispatch the item or for you or to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or dispatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery when we process it. The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
