Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
Returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a ( RA number will not be refunded.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Timeless Encounter will not be held responsible for items lost or damaged in transit.
All shipping back is paid for by the customer. We are unable to refund your postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for used (this does not apply to faulty goods – faulty products will be exchanged like for like).
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Timeless Encounter immediately within 7 Days of Receipt please pay attention to this. It will be given special priority. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card. Once the item has been returned our Care department will first of all assess if the item can be repaired and if so will be sent off for repair. If the item cannnot be repaired then a replacement will be arranged and shipped. The customer will be kept informed of progress. The package remains the sole responsibility of the Buyer. If a returned package is lost for example, it is the responsibility of the Buyer to instigate the claims process with Postal Service. The Buyer shall be responsible for ensuring the Goods are adequately packaged to avoid damage.
We try to make the delivery process as simple as possible and our able to send your order either to your home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
All Ireland Orders are free Shipping go with Postal Service Recorded Signed for. This means your item will be delivered between 3 to 5 working days. For Any Items out of stock delivery time is 3-8 Working days. Sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via postal service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
At present we send goods within the Worldwide. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
All of our watches at Timeless Encounter are 100% original and authentic however, the watch books do not come with a dealers stamp as Timeless Encounter is not an "official" dealer of some of respected Brands. Official high street dealers are tied into contracts with the watch brands and have to charge full RRP prices (up to 70% more). As an online retailer we do not have such contracts with the suppliers so we are free to offer the best possible prices to our customers.
All Work carried put under Warranty shall be completed with 4-8 Weeks. We shall keep the customer informed throughout the process. Once the item is received back there is an assessment carried out on the item which is taken place within 7 days. All Warranty work is completed out by our Authorised Repair Centre. All work carried out and completed is checked, tested and Guaranteed. Cost for sending the item to us is always at the buyers cost.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Timeless Encounter uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
- To send you newsletters and details of offers and promotions in which we believe you will be interested.
- To improve the content design and layout of the website.
- To understand the interest and buying behavior of our registered users.
- To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Timeless Encounter and its affiliates provide their services to you subject to the following conditions.
- If you visit our shop at Timeless Encounter you accept these conditions. Please read them carefully, Timeless Encounter controls and operates this site from its offices within the Ireland. The laws of govern claims relating to including the use of, this site and materials contained.
- If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Timeless Encounter and are protected by international copyright laws.
License and Site Access
Timeless Encounter grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Timeless Encounter.
Timeless Encounter and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Timeless Encounter that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.
Please review our other policies posted on this site. These policies also govern your visit to www.timelessencounter.com
Note: All brands are registered trademarks of their respective holders. We are affiliated with some of the authorised dealers for the watch brands offered for sale and for some we are not please check on website for further details.